I’m quite certain that, after reading my post Axis Bank pays Dipika Pallikal compensation of Rs. 500,000 for deficiency in service!, quite a few persons would have thought that Dipika Pallikal would have got justice only because she is a celebrity and a resourceful person.
On November 9, 2014, newindianexpress.com published the following report under the headline Conductor Pays for Fleecing Disabled Girl:
“A physically-challenged girl has won a compensation of Rs 27,000 from a TNSTC (Tamil Nadu State Transport Corporation) conductor who charged her extra for a bus ride in 2011 even though she was granted concession by the Tamil Nadu government. The order was passed by the Villupuram Consumer Court on Friday.
R Rajeshwari (21), of Assur village near Vikravandi, had boarded a Villupuram zone TNSTC bus with her father to go to her native from Tirupati on August 8, 2011. When conductor Sampath came to collect the ticket fare, she produced the concession pass for physically-challenged persons. Sampath, however, claimed the pass was not valid outside the State and demanded that she pay the normal fare.
When Rajeshwari and her father tried explaining to him the government norms printed on the pass, the conductor reportedly behaved rudely and charged them Rs 198 each instead of Rs 49.50. As per rules, a physically-challenged person holding the pass should be charged only one fourth of the actual fare in all TNSTC buses. The concession is also applicable to one of the persons accompanying the pass holder.
After collecting the necessary information from TNSTC officials, Rajeshwari filed a case against Sampath in the Villupuram Consumer Court in August 2012. When the case came up for hearing on Friday, Magistrate R Ganesan ordered Sampath to pay Rs 27,000 as compensation within two months.”
Ms. R. Rajeshwari is not the only beneficiary of her victory. Henceforth, every TNSTC bus conductor will think twice before denying any passenger her/his rights!
Ms. R. Rajeshwari, who appears to be a ‘common person’, has taught all of us ‘common persons’ that we can, and must, always fight for our rights!