“Are you absolutely sure?” the General Manager asked.
The Security Chief replied, “Sir, we have irrefutable proof that, whenever your driver refuels your car at the petrol pump where our company has an account, the voucher is made for about 10 litres more than the actual amount filled. We have collected evidence over the last month. Would you like to read the report?”
“Are all the drivers doing this?” the GM asked.
“Sir, we have kept a close watch on all the drivers. We are quite certain that none of the other drivers are doing this,” the Security Chief replied.
The GM was stunned. He trusted his driver completely. But he knew the Security Chief, a retired Army Officer, knew his job and would have reported any such matter officially only if he was 100% certain.
The GM knew he had to take strong action. At the same time, he did not want to do anything which would offend his driver into resigning. His driver was extremely efficient and well-mannered, and attended to all the GM’s official and family requirements so well that he was indispensable to the GM.
On the spur of the moment, he hit upon a plan of action which would resolve the matter without his driver appearing to be singled out. He directed the Security Chief to immediately issue instructions that, henceforth, a security guard would accompany the company’s drivers whenever any of the company’s cars were taken for refueling.
Two days later, as the GM was being driven home in the evening, his driver said, “Sir, if you do not trust me, please throw me out of my job. But, please do not insult me by sending a security guard with me when I take your car for refueling.”
The next morning, the GM told the Security Chief to add a rider stating that his driver was exempted from the earlier instructions!
This unbelievable incident is absolutely true! A few years later, the GM paid a very heavy price for ‘trusting’ his untrustworthy driver.
Have you come across similar instances of misplaced trust?