One day, I was visiting customers in another city with the Dealer for that city. After completing the meetings scheduled for the morning, we stopped for lunch. Just as we were about to enter the restaurant, my Dealer received a call on his mobile phone. He requested me to enter and be seated while he attended to the call.
When he joined me a few minutes later, he complained, “This mobile phone has made my life miserable! With around 15 customers having called me in the last four hours, I’ve not been able to concentrate on my work. I think I should switch off my mobile phone. Don’t you agree?”
I replied, “You and I have been meeting customers since yesterday morning. In some of your telephonic conversations yesterday, the callers requested you to send them quotations yesterday itself. You knew that you would be busy visiting customers with me yesterday and today. This means you can start sending quotations only tomorrow. You should have told yesterday’s callers this. Instead, you agreed to send them quotations yesterday itself.
Today, the same customers called, expressed unhappiness about the fact that they have not yet received the promised quotations, and demanded that you send the quotation today. Again, instead of telling them that you will send the quotations tomorrow, you agreed to send them quotations today.
Tomorrow, the same customers will call you and blast you even more for not sending them the quotations today despite promising to do so.
My friend, your misery has not been caused by your mobile phone. With all due respect, your inability or unwillingness to say “No” is the only cause of your misery.”
The word No is a negative word, but the ability to say No when one means No is one of the keys to happiness.
A ‘No’ uttered from the deepest conviction is better than a ‘Yes’ merely uttered to please, or worse, to avoid trouble. – Mahatma Gandhi